Blog posts from Crucial Web Hosting blog

45 blog posts:

phx-1209 Hardware Upgrade November 22
Nov 19, 2014
UPDATE: Maintenance window rescheduled to November 24th 12am EDT
phx-1209 Hardware Upgrade
Nov 19, 2014
In an effort to improve performance for customers on phx-1209.split-shared.com, we will be upgrading the solid state drives to faster Enterprise Intel SSD drives.
Patch Available for Potential Magento Security Exploits
Oct 03, 2014
Important Magento Enterprise Security Update
Remote exploit vulnerability in bash
Sep 24, 2014
CVE-2014-6271 Remote exploit vulnerability in bash has been addressed on all client web servers. Updates were completed shortly after the announcement of the vulnerability and the release of software upgrades from operating system vendors. There is no cause for concern regarding this vulnerability for any clients running on Split-Dedicated Managed servers or shared hosting servers.
cPanel Security Update
Mar 28, 2014
cPanel has released new builds for all public update tiers. These updates provided targeted changes to address security concerns with cPanel. You can read more about this here:
Hardware Node Maintenance
Oct 07, 2013
The following Split-Shared servers will be taken offline to complete this maintenance. The maintenance will begin at 1:50 AM MST on October 8, 2013, and is expected to last up to 2 hours. Technicians will be working as quickly as possible to minimize downtime.
Disk Array Upgrade
Sep 27, 2013
In an effort to continue improving the quality of service on all of our servers, we will be upgrading the disk arrays on a few physical machines in our network.
PHX-1205 Hardware Update
Aug 02, 2013
Update:This update has been rescheduled for August 3, 2013
PHX-1205 Emergency Maintenance
Jul 20, 2013
7/20/2013 8:50PM MST - We are currently performing emergency maintenance on phx-1205.split-shared.com in order to address recent performance issues customers have been experiencing and to avoid an extended service outage.
cPanel Download Database Backup Bug
Jul 03, 2013
The stable release of cPanel (11.38.0) has a bug that results in a 20 byte file when you try to download a database backup. cPanel has fixed this in 11.38.1, but does not have an ETA on when the stable release will receive this update. In the meantime, you will need to use SSH to generate a database backup.
Phoenix Data Center Software Patch
Jul 02, 2013
Over the past few days, we've been dealing with an issue on some of our physical servers, which has caused unexpected downtime for our clients.
Frontend Aggregate Switch Maintenance
Jun 27, 2013
Network engineers have identified an issue with the Frontend Aggregate Switch (FAS) that provides public connectivity to the following servers:
cPanel Theme Maintenance
Jun 27, 2013
Due to the release of cPanel 11.38, our custom theme is currently being updated. While we make our theme compatible, the default (x3) theme will be used.
sea-515.split-shared.com Restart
Jan 16, 2013
The available disk space on sea-515.split-shared.com is reaching its capacity and must be restarted to increase the disk space on the root partition. Read more…
SEA-504.split-shared.com Restart
Jan 02, 2013
The available disk space on sea-504.split-shared.com is reaching its capacity and must be restarted to increase the disk space on the root partition. Read more…
General Kernel Maintenance
Dec 31, 2012
Required kernel maintenance beginning 12/30/12 7PM MST which will require a reboot of the attached servers. Read more…
Split-Shared Container Restart
Dec 20, 2012
The available disk space on sea-514.split-shared.com is reaching its capacity and must be restarted to increase the disk space on the root partition. Read more…
Degraded Disk Drive Replacement
Nov 09, 2012
Some of our Split-Dedicated containers must be taken offline tomorrow for emergency maintenance due to a failed hard drive in the RAID array. Read more…
Secure Shell (SSH) Temporarily Disabled
Nov 03, 2012
Secure Shell (SSH) has temporarily been disabled.
Split-Shared Hosting Attack
Nov 01, 2012
Regretfully, some of our shared hosting environments were attacked by a hacker this morning. We are fully aware of the situation, and we are working to restore everyone's sites to working order.
Split-Shared Hosting Attack
Nov 01, 2012
Regretfully, some of our shared hosting environments were attacked by a hacker this morning. We are fully aware of the situation, and we are working to restore everyone's sites to working order.
RAID Battery Backup Unit Replacement
Dec 14, 2011
We will be replacing the RAID battery backup unit and updating the RAID controller's firmware on a single hardware node.
Dallas Aggregate Switches Maintenance
Jun 15, 2011
Crucial will be will be conducting maintenance on the aggregate switches in the Dallas, TX, data center network. During this maintenance window, engineers will be upgrading the firmware on these devices to increase security and stability.
Seattle, WA, Power Outage Statement
Jun 06, 2011
On Saturday, May 11, 2011, the Seattle, WA, data center suffered a power failure that caused all hosting servers to abruptly shutdown.
Cisco Software Bug
Jun 02, 2011
Crucial engineers along with Cisco TAC have identified a software bug in the Washington, DC, data center, which is causing forwarding issues for public connectivity.
Crucial Web Hosting Power Maintenance
Apr 13, 2011
We will be performing a power maintenance on April 22, 2011, at 2:00 AM MST in our Seattle facility for our primary site, www.crucialwebhost.com, and the support site, support.crucialwebhost.com. We've set a window of one hour to complete this maintenance.
Crucial Web Hosting & Support Center Power Maintenance
Apr 12, 2011
We will be performing a power maintenance on our the servers that house our primary and support websites.
Seattle Power Maintenance
Apr 12, 2011
Crucial will be performing a power maintenance on one server in our Seattle facility.
PHP 5.3 Upgrade
Feb 28, 2011
Starting July 2011, we will be upgrading PHP on all servers to the latest stable release of PHP 5.3.
Hard Drive Swap
Feb 23, 2011
Due to a recent RAID alert, the server that the Support Center resides on will be down for maintenance to replace a hard drive.
SSL Installation Fee
Jan 12, 2011
There is now a $50 installation fee for clients who need help installing an SSL certificate.
Transport Network Maintenance
Jan 06, 2011
Crucial Web Hosting engineers will be conducting maintenance on the transport network that provides connectivity between the Seattle, WA, data center and the Westin building.
IOS Upgrade
Dec 05, 2010
Crucial Web Hosting engineers will be performing a short notice IOS upgrade on servers in the Washington, DC, data center to correct intermittent issues resulting in packet loss and latency for customers behind this router.
Aggregate Switch Maintenance
Aug 22, 2010
Crucial Web Hosting engineers have identified a hardware issue an aggregate switch which provides connectivity for servers in the Dallas, TX, data center.
Degraded Array Drive Replacement
May 26, 2010
While performing routine server checks, we have identified a degraded array alert for one of the servers in our Seattle, WA, data center.
RAID Battery Controller Replacement
May 11, 2010
We will be replacing the RAID battery controller on a single hardware node.
Global Network Maintenance
Apr 26, 2010
As part of Crucial's migration to its new Nationwide Backbone, Crucial engineers will be conducting maintenance on April 28, 2010. This maintenance window will serve to migrate the public network in Seattle, WA, and Washington, DC, to the new MPLS enabled network.
Backup Restoration Fee
Apr 08, 2010
This policy change concerns the act of restoring backups from our internal backup system.
Support Scope Update
Feb 19, 2010
We have removed DNS Zone Files from the Our Responsibility section of the support scope since this feature is now available to you in cPanel.
Kernel Upgrade
Jan 21, 2010
We are currently performing emergency maintenance on hardware node host-120 to address a kernel bug introduced in the latest kernel release. This bug is responsible for multiple outages over the past week.
Aggregate To Rack-Level Switch Cable Issue
Jan 16, 2010
Crucial Web Hosting engineers have identified a cable issue between the aggregate switch and the rack-level switch which provide connectivity for servers in the Seattle, WA, data center.
RAID Card Replacement
Dec 15, 2009
While performing routine checks of the data center, we have identified an alert for one of the servers in the Seattle, WA, data center.
Aggregate Switch Hardware Issue
Dec 11, 2009
Crucial Web Hosting engineers have identified a hardware issue an aggregate switch which provides connectivity for servers in the Washington, DC, data center.
Vendor Recommended Upgrade
Nov 30, 2009
The following notification is to inform you of an emergency maintenance event on the Crucial Web Hosting IP Network.
IOS Upgrade
Sep 05, 2009
Crucial Web Hosting engineers have identified a potentially service impacting bug in the IOS code currently running on these routers.